Microtel Inn & Suites by Wyndham Beckley East

This property is in dire need of a complete update. From the condition of the elevator, hallway carpet and then our room, which was disgusting. Sheets had stains, walls had been patched from damage but you could tell where they tried to match paint. Door to room was damaged at the bottom. TV was crooked and on top of the armoire. Room was for 2 people but only 1 chair available at desk. Walls & ceiling were so thin, you could hear other guests talking and walking above our room. Breakfast was supposed to be ready at 6:30. Staff was still setting it up at 6:50 am. Chairs in lobby area were still sitting on top of tables the whole time we were there. Should have been refunded for such a terrible experience.

We pulled back the covers and the sheets on the bed were were covered in stains. We went down to the front desk to request a new room. The new room had stained pillow cases. We covered the pillows with towels and slept in our clothes/coats on top of the bed since it was too late at night to switch hotels.

NEVER BOOK HERE! We booked online for our family, including small children. When we arrived, the front desk clerk (who was most certainly jaded and not friendly) was telling the woman ahead of us that they had oversold rooms and had nothing for her, having reserved a room but not yet paid. The desk clerk also told her that she wasn’t allowed to stay at the hotel anyways, because they had a paper sign on their front desk stating that they only give rooms to out of town/state customers, which somehow excluded this woman who lived 3 hrs away. Then, she also told us, who had reserved and already paid for a room, that we too would have to find another place to stay because there were no rooms, as they had oversold the rooms. The only good thing about it was that after going through *******, we have been told that a refund should be issued to us. I’ll NEVER be booking with ******* or this hotel again.

This is not a 7/10 hotel. Beds and towels have been replaced but everything else was very dirty, worn and in disrepair. Couldn’t even touch the light switch. Toilet seat didn’t stay on. We only needed a place to sleep for the night, to break up a long drive. Non smoking hotel but the room was terrible with cigarette smoke. Even my clean clothes from out of the suitcase picked up the odor in one night. Pay a few more bucks and stay somewhere else.

Don't stay at this property!!! It isn't clean and certainly didn't live up to my expectations of a Microtel property. We had to change rooms 3 times before we found one that we could even think about staying in. The bathroom was dirty and the toilet seat was painted with flecks of paint sticking to you when you sat on it. The microwave handle was broken off and the TV didn't work. But most importantly, the room was NOT CLEAN!!!

The room i paid for was not availability and i had to downgrade to a smaller room. Even though i already paid for my room in advance. Noone ever cleaned to room during our stay

We just needed a place to sleep overnight on the way to SC. The beds were very comfortable! However, the elevator and other areas of the hotel smelled like smoke despite it being a non smoking hotel. The pool was warm but looked like everything was under construction or just needed to be updated badly. I don’t get in the pool because it looked cloudy. The room we stayed in was ok…very basic and needed updating. But, we all slept very well on the comfortable beds and they have waffles for breakfast along with yogurt, cereal, and fruit.

Our room smelled so bad like **** smoke we had to sleep with the window open. The window is full of black mold and gunk. Cigarette burn in the comforter. The pool was nice and the staff was friendly

Very nice receptionist, BUT the rooms were badly in need of repair and remodeling. The room that I had was without a blanket, only sheets on the bed, and I slept with my clothes on.