Hilton Cambridge City Centre

Отличный отель Любимое место Хорошие номера Отличные виды и многое другое

Unfortunately not the best experience of the Hilton Cambridge, the first room we where given had clearly not been made or cleaned with a bed slept in, dirty coffee cups and an unclean bathroom. Staff where quick to address the issue and give us a new room however upon entering the 2nd it was set up for I’m assuming the original proposed occupiers birthday, not the worst thing in the world however another thing for to address within the first 30 minutes of being at the hotel. In the evening we returned relatively late around 1am to then be asked if we where lost and if we had a room at the hotel, to which i presented a room key which apparently wasn’t satisfactory enough to show that we where indeed guests, I’m not sure why I then had to give my exact room number and name to provide comprehensive proof of our booking. Surely if this is an issue in the past of non guests trying to use hotel facilities then all guests should be providing their details upon returning??? This combined with the issues upon arrival was frustrating, and frankly insulting, why this was humorous to the night staff I’m not sure but all in all a massive disappointment.

Clean room, efficient services, friendly staff, and of course, great location. Really enjoyed my stay!

in the center of Cambridge，good environment，services is good

The location is excellent which is at the city centre. The Grand shopping arcade is next to the hotel. Very convenient to the travelers. The hotel is at the city centre which walk 10 minutes can reach most of the important sites. However, the hotel forget to arrange housekeeping for my two rooms for one night. When I come back to hotel after whole day visit, I was surprise by the untidy room. I tried to call house keeping but the line is busy. I go down to the concierge but they could not help. They just said to make sure housekeeping will be arranged tomorrow. I was so disappointed. Moreover, I have requested laundry services on two consecutive night. The concierge said that both laundry can return to me after two day in one go. After two days, I asked the hotel to give back my laundry. They can only give back one pack of laundry. After my repeated complaint, they finally find out my second pack of laundry bag. Their service is quite disappointing.

The room is very clean and food is very 👍. At least the air conditioning is working well

Very friendly and helpful staff. We added on breakfast which was well worth the price. Everything was fresh and filling. We also left our luggage on the day of checkout. Overall good experience and I would be to stay again and recommend.

地址位置好，離劍橋三一學院和國王學院都很近，周邊吃的也很多，酒店後面有個大商場，早餐豐富，晚餐也不錯。份量給的足 ，檸檬香草烤雞， 雞肉沙拉都好好吃

房間非常乾淨衞生。服務周到，入住四個人，毛巾提供的非常充足。早餐豐盛，非常非常的棒。地段也超級棒。周圍全是景點