Clarion Inn & Suites - University Area

Never been to a hotel and not been able to check in - 2 hours after check-in time. Rudest possible employees

Our room was clean and in good condition. Breakfast was good and plentiful. My only complaint would be that the main floor rooms had a musty smell.

The hotel had no elevator. We asked the person at the front desk where the elevator was and twice she pointed to down the hall. We carried our luggage back and forth twice and couldn’t find it. We asked a 3rd time and she said she was new and didn’t know. I asked to speak to her manager and she said she was the only person that worked at the hotel at that time (9pm). They put a new person at the front desk all alone. No security, no manager and no cleaning team. Crazy. Also, we were there for 2 days and our room was not cleaned. When I asked why she said the cleaning team leaves at 1pm. It was so weird.

We booked online about a year ago… called week before to confirm. We get to check in & they LOST our reservation!??! How could PROOF online with a Reference number & all information NOT be Honored?!!? (We showed them the online booking & Darryl said he didn’t care! He showed me a reservation that they made up including a Mon. that was NEVER discussed!) When I called several times week before to confirm spoke to Daryl & a lady both confirming no problem…I asked them to send an email confirmation to confirm…they assured me it is done. After traveling 3 1/2 hrs…on a busy weekend…they put us out with NO HELP. Daryl & lady were RUDE and argumentative! NO EFFORTS to accommodate or own up to their overbooking?! MISTAKE & NO offer to HELP make calls…just loud, rude & dismissive! NOT GOOD w Customer Service!

The room smelled very musty, the shower had mold on the ceiling, the beds were uncomfortable but on the positive side, the continental breakfast was very good. Won’t be back , though

The whole place need a renewal. Hotel location on the street is confused. I book a room with ******* for one double bed room,when we get there, the front reception said our room is a single bed handcape room. The room smell even though it is a non-smoking room. I will not book a Clarion hotel in my future travel.

The bed was uncomfortable, too soft The tub had no grip and I almost fell getting into the shower The coffee machine in the room was dirty The window curtains were ripped The wi-fi signal was practically non-existent

Overall our room was clean. Saw a roach in the stairwell. I was on crutches with a room on the 2nd floor and this hotel has no elevator. They did offer me a room on the 1st floor which smelled like mildew and it looked like the rug hadn’t been vacuumed in awhile. So I had to make my way up the staircase on crutches.

The room smelled worse than any room I have ever been expected to sleep in. During the night, I chose to sleep in my car instead. The carpet was very damp. There was mildew present. I felt very ripped off for the nearly 300 dollars I spent for the room. Will never stay there again when I'm in town.