The Explorean Cozumel All Inclusive

If you are disabled no accommodations will be made for you. Who put a handicap person on the 2nd floor? No all exclusive, meals are limites for dining, drinks are also limited hours. Was suppose to be no kids at resort that is why we booked here. Kids in the adult pool areas daily. For our main dinner, the men got their drinks while the ladies waited another 1/2 hour, never go plates for our appetizers, cleared table conpletely before we go dessert and never brought out plates or forks to eat cake with. Housekeeping is a hit or miss. Fridge was never restocked. The bar by the beach hasnt been open in 2 years, yet they claim to have one. Avoid this place!!!!!!!

Pool was in disrepair. Had to asks for “perks” multiple times and still ended up paying for some of it. Excursions were so-so. Staff was excellent.

We had a great vacation at the Explorean. The staff was super friendly & attentive. The food was excellent. The location is quiet and restful.

Our stay was amazing. The staff was friendly and attentive. The rooms were very nice and clean, everyday service was so nice. The grounds were beautiful and they kept it very clean. The staff, Julio, who helped us get on a tour of El Cielo, when there was a mix up and the winds cancelled alot of our planned excursions. Eric who checked us in was so nice and fixed a room mix up

We loved the Explorean. The rooms are spacious and updated, the grounds are well kept. I loved seeing iguanas! The restaurant is fabulous and the servers and bartenders were all so friendly. So were the guys who took us on excursions. It was also wonderful to have access to Fiesta. We were able to go over there for nightly shows and have more choices for restaurants. We loved the breakfast baskets outside the door every day and drinking hot coffee on our balcony! The ONLY thing that wasn’t perfect (but we used every day anyway!) was the pool. While beautiful, once you get in the pool you’ll notice missing and loose tiles posing safety hazards. We could have gone to Fiesta’s pool, but we loved the quiet tranquility and beauty of the Explorean’s. We went for a girls trip and loved it. Already planning a trip back with my husband!

Some stuff could use some help, tile around the pool and whatnot, but everything else is so amazing, the tile isn’t even worth considering.

Love this property but the pool and hot tub need a lot of work. The small tiles are falling off creating unsafe conditions.

This was a wonderful vacation. It’s very quiet but close enough to the fiesta Americana (2 minute walk) if you want more lively. The pool does need attention and there is only 1 restaurant at the Explorean. I think they want you to utilize the other resort… pool and restaurants. The bonus is they include excursions everyday which are wonderful! Oh my, I forgot to talk about the service which is exceptional!

We loved that the Explorean had a boutique feel and was a quite escape in the jungle while still having easy access to amenities and restaurants at the larger hotel. Our concierge Leo went out of his way to make our stay a pleasant one and we loved the personal feel Nestor gave to our tours.