New Star Inn El Monte, CA - Los Angeles

Truly awful. The room realer of cigarette smoke which wasn’t great. There was one bath towel and 1/4 roll of toilet paper in the bathroom. Bandaids were stuck on the wall as were spit balls. The trash hadn’t been emptied. Literally paper thin walls.

The customer service may be one of the top customer services I’ve ever had in any hotel. I travel out of town a lot and rent in different areas and different price points. The room itself is hard to rate because the bathroom and sink area and head boards looked brand new, I’m assuming they’re going through a remodel(?). The furniture (2 chairs and table) made the room look A LOT older than it probably is. The tv was on the newer side too. There were blood stains on one side of my pillow and a curly hair in my sheets. The beds were VERY noisy, there was no mini fridge or microwave. The ice machine needed quarters to dispense, which I would kind of understand if it was a cheap little motel, though half the room was cheap and old and the other half was new, I don’t feel the price tag for the night was worth the $130 that night for that room in that area. That price for the room and all the previously mentioned, was not worth it to me. For that condition and lack of amenities, it should’ve been $80 MAX.

It was great thats my new best motel to stay in el monte

Nice place for a nice price. We will stay again.

No tenían agua caliente, calefacción sin funcionar. No hot water, a/c out of order