Holiday Inn Express & Suites Great Bend

We have stayed here before and always had a good experience. We were there for 5 days this time and on the 3rd day we still had not had any service from housekeeping which was fine up to that day. I went to the front desk and asked if we could have someone at least come in and empty the trash, give us fresh towels and cups. The young man at the front desk said the staff was too busy and I would need to go find the housekeeper and ask them to go to my room. I proceeded to ask him if he could contact the housekeeping staff and he said no I don’t have time to.and if I wanted it done I would need to go ask. I was very surprised at the unprofessional response that I received. I did go find one of the housekeepers and she was very friendly and very apologetic. The young man at the front desk was not. He was rude and dismissive. All the other front desk staff was very friendly.

Check in was easy and friendly, our room was very clean. I had excellent service at the front desk and was impressed by the cleanliness and overall upkeep of the entire hotel. Breakfast was also really good.

Great location, staff was wonderful, breakfast was good! My only reason for not the highest rating was that several things were a little annoying. The hot tub was not working at the pool. The elevator was very slow and there was only one. In our room (203), the toilet would run for a very long time before shutting off and we could also hear a weird sound almost like a hot water heater cycling that was annoying until it would go off. Also the TV channel guide would not show any programs so it was hard to navigate the TV channels. But, I would still recommend and the location was very good.

The nicest hotel in Great Bend. It's clean, well maintained. Excellent complimentary breakfast. Only complaint is the bleach smell in the sheets.

The room was very nice and clean. The bed was amazing! Like sleeping on a cloud. I will stay there again.

The hotel was great! They have a lot of new employees there that charged me $300 when they were suppose to be charging $15 for incidentals. Bad experience for my visit taking my son to college there. Even the general mgr was new😡! No one new how to refund my money. The property is A1. The staff is New and not trained properly. Won’t stay again when visiting my son due to the error cause by this unauthorized charge.

One of the cleanest hotels I’ve stayed at. Great location

Hot tub was down, but the kids got to swim. We stay here whenever we visit family. Great customer service!

Room was nice and clean and bed was very comfortable. The kids enjoyed the pool, the hot tub was a bonus but the heating must have been broken as it wasn't warm at all. They had a great selection for breakfast also!