Merchant Marco Hotel

This hotel is conveniently located. There are all kinds of stores and restaurants as soon as as you walk out of the hotel. Best of all its less than 10 minutes from West Lake. Breakfast is quite decent as well. Staff were all very friendly and full of smiles. What was impressive was that I watched a security guard help some hotel guests clean out what I suspect was some kind of spillage in the trunk of their car. Overall, very clean, great staff and amazing value. I only gave 3 stars for service instead of 5 because people claim to work for the hotel offered a ride service for 240-300 RMB to drive us around the lake and take us to the best tourist spots. Anywhere we wanted for 3-4 hours. Free to go as we please. So my wife agreed. The reality was that he took us to one tourist spot. The rest were junk shops to sell overpriced tea, silk and other things. After the silk store we told we wanted to go to a specific tourist location and he said they were fake or didn't exist anymore. When he realized we weren't interested in buying anything he found the first available spot and tossed us to the curb. He wasted our day which caused us to book an extra day to go back to all the spots we were supposed to see.

房間安靜乾淨衞生，前台小盛服務好人也美

Love this Hangzhou Macro hotel, it's so close to West Lake, traffic is so convenient. I managed to see a lot of interesting places by taking metro n buses. The hotel room is clean n quiet. Will definitely come back again😊 Also the green tea is the famous Longjing Tea which is easily over¥1000 - ¥2000/500g. Enjoy🍵

前台服務人員態度非常好，免費升級房型，感謝🙏泊車師傅非常專業和熱情，特別是金師傅。早餐很豐富。位置方便。

第二次來杭州遊玩，還是住在馬可波羅這裏，感覺環境和位置還是不錯的，服務人員也還可以，希望有機會還來入住。

廁所噴洗龍頭漏水 隔音一般般

枕頭有異味，換了還有，顯然枕芯需要淘汰了！設施陳舊可以接受，但是地面不乾淨和枕頭有異味不能接受。地板都是毛絲的，不知道是被子冒毛嗎？反正一早就過敏打噴嚏了。

酒店地理位置挺不錯的，我們三間房，就是我的房間有一股味道，但是當天服務人員積極給解決了，第二天還給我打電話説解決這個問題，結果解決的方式就是把我空氣凈化器拿走了…拿走了…然後第第二天結束，第三天我們續住了，當提到能不能讓服務的阿姨幫我把衣服送到三樓去洗，前台的一個男同志，態度十分之差，這個要你自己去，我們阿姨不夠，這個不歸我們前台管，他們打掃衞生人不夠，不能去，請問你們不是一個酒店嗎？實在是太差了，有本事我錢交之前你這麼説啊，真是大無語