Oakwood Residence Hangzhou

感謝工作人員Jessie熱情接待，微笑溝通如沐春風。 房間很大，乾淨整潔；還有廚房全套、洗衣機適合長期出差、生活，

酒店在寫字樓羣裏，離黃龍洞地鐵站步行10分鐘左右，春節期間入住的，附近的餐廳幾乎全關了，晚上衹有一家麥當勞可以吃晚飯，便利店也找不到。 房間：酒店式公寓就是為了面積大，住的北樓，有落地窗，帶微波爐和冰箱。 設施：陳設佈局較老舊了，實在想吐槽衞生間的台盆：水龍頭很短，洗手洗臉都很不方便。衞生間也沒有電吹風的插座，衹能在房間裏吹頭髮。馬桶沖力不足，捲紙架的地方也不合理。 卧室：床很大，4個枕頭又薄又塌，睡一晚落枕了。 服務：還不錯，有需求都能及時滿足。春節前台衹有一個員工，退房得時候要排隊。

除夕全家人在這裏歡聚。套房很方便，適合一大家子入住。早飯健身房配套很方便。 樓下有便利店 星巴克 奈雪 味千拉麪 漢堡王……周邊交通也很便利

很大！！！！！ 很大！！！！！ 很大！！！！！ 很大！！！！！ 很大！！！！！ 很大！！！！！ 很大！！！！！ 很大！！！！！ 很大！！！！！

不知道吃早餐、健身都要跑到對面eac去，還要花一倍價格住奧克伍德有什麼必要。第一次是2009年國慶入住，感覺很好，硬件、服務都很耳目一新，之後陸陸續續住過，一次不如一次。不推薦，寧願對面的eac。附照:行政公寓大床。。無語。

Clean and comfortable. Overall a great experience and will return.

Dear Trip Manager , Make sure hotel’s top management reads this message . I had checked out around 1.50 pm on 1st then gone to watch hockey match and after match directly drove to Shanghai. After Shanghai around 8.45 pm released I left my & families passport in locker of the wardrobe , locker was left open therefore no password required to open . I immediately called hotel’s front desk first spoke to lady she told exact locatio n of three passports. I waited for 20 minutes then called again this fine spoke to another person “ Wu” , he was more responsive and told he will check and assured to call back but he didn’t call back . I called after about 20 minutes he told he found a gold chain . This my gold chain I asked him again did he find passport he told “ no , think else was found “. Actually he didn’t send anybody to room to check . He lied ! . I told him to check again as I told him exact place of my passport. He said he will get it checked . I waited again for about 20 minutes again and called again spoke to him this time he told that another guest has checked in and therefore they cannot as guest is not in room . He told me to wait until guest comes back . Hotel’s housekeeping staff had found my chain in afternoon while cleaning and gave it front desk . Actually hotel should have called me on mobile immediately but wondering why this such kind of negligence . Absolutely disappointed. We kept on calling a few time until 1.15 am , my wife called atleast 10-15 times . Front desk staff kept on saying cannot enter room as guest hasn’t comeback . Meanwhile I had contacted via your app to three agents they said they will come back in one hour but nobody did …..!!! I had called around 1.15 am to hotel and told them I have no option to call police . Then Wu told he wait for 10 minutes , he called back and told to call police . I called 110 gave full information to police and with 10 minutes local police station called back to verify and after about 10-15 minutes I called Police again they said front desk has found my passports . If front desk had not authority to enter thek should have given option to call police and then they could enter room to search . Untrained unprofessional staff made me suffer for 4 & half ours . I will tell this story to all and will tell to all to never stay in this hotel ever …. Thanks

Chose this hotel due to taking a dog on holiday with me. This hotel is working distant from the mall with Shanghai Brewhouse and about 2km walk from the west lake. Really nice gym in the Residence area.

great location and value, large rooms, staff was helpful, room was larger than expected