AmeriVu Inn and Suites - Hayward

DO NOT STAY HERE! This hotel is extremely poorly managed and has some of the worst customer service I’ve ever experienced. When I pulled in, it was poorly lit and obviously under construction with the manager’s family treating it like their personal living/dining room. It smelled like old food and smoke, and no one bothered to greet me. Then, when I managed to get someone’s attention, they told me my reservation was canceled. I informed them that was incorrect because I hadn’t received any communication stating the reservation was canceled and they basically told me that was my problem and to find another place to stay. Absolutely no effort to make any concessions or help on their part means I will NEVER stay here or encourage anyone else to stay here. They do not deserve our business! Luckily ******* has great customer service and refunded me my whole amount. I’m glad I booked through them!

When I showed up all the rooms were booked and they said I wasn't even in the reservation system!! I'm now calling around trying to find a room during one of the busiest weeks of the year in Hayward WI. I'm not a happy camper.

Staff was friendly, but the room was dirty the shower curtain rod was broke and the sink leaked water when you used the sink, and only two towels were available for the room.

The pictures displayed on ******* did not even remotely resemble where a person was going to stay at. The hotel is under renovation and one must stay instead at the motel on the same property which, to be kind, is in a state of disrepair. Also, breakfast was supposed to be included in the rate but we were informed upon check-in this was not possible. While I appreciate the issues related to the place being under renovation, the site should have disclosed all of these items while I was booking on ******* because I would not have chosen to stay here.

Went to check in and they did not have my reservation. Very disappointing

Missing outlet covers. Carpet in the hallway was filthy. No coffee maker in the room. No hair dryer 1 bath towel for 2 people. Nobody managed the desk. No house keepers. Was not handicap accessible.

Bed bugs, feces in toilet an on walls. Terrible customer service.

Do not recommend. The room was very sparse and dingy, pool and hot tub were not clean. That's probably why they kept the light off in there. We could hear the people above us walking around much of the night. We had a dog barking right outside our door at 3am. The most annoying thing though, was there was no continental breakfast. Nothing, even though they advertise it. I wrote to the manager and never received a response. Very disappointing.

The area by it was good. The needles and baggies surrounding the property was a turn off. Our door looks like it was kicked in, windows had no screens. The whole place smelt like I was sitting in an ashtray. It was 90 degrees even with the heat off. Never will I ever stay at an amerivu again in my life.