Hilton Garden Inn Kankakee

Room 204 was absolutely terrible! The carpet was ragged and ripped. The couch and chair were turning black from use. The mattress were well worn and uncomfortable. The room felt very dated and dark. I would not recommend this hotel

The shower would not turn off the whole was like a steam bath after awhile maintenance fixed it quick ,other wise it was great.

Room wasn't clean with dirty bed sheet. Bathtub was also dirty and need to be cleaned again. Was really disappointed that my expectation wasn't met with how much they where charging per night.

absolutely fantastic service, decor, amenities and staff. we pass through loads of highway hotels and this stay was outstanding, right down to the festive holiday decorations. the hot chocolate bar in the lobby was incredibly cute and made my night!!! i hear the general manager is a great lady with a passion for her guests. this makes me want to come back again and again.

Front desk staff were excellent. Dining room staff not so much. Waitress attempted to charge me extra for wine claiming there was no “button” for chardonnay so I was charged for sauvignon blanc which was more expensive. Had to show her on the (very limited) menu what the correct price was. She apologized but it seemed like an attempt to overcharge hoping I wouldn’t notice the difference. She also made some mistakes in the meal order and not just with me but also with other diners. Restaurant was not that busy. Food, however, was good, kudos to the kitchen. Room was clean and comfortable.

This was might second visit to this hotel and I found the service, comfort and cleanliness of the hotel met my expectations each visit. My visits were short but the staff were very professional and friendly at each interaction.

Friendly person greeted us at the desk and we had a nice conversation. The hotel was bright and there were refreshments and food available . There wa a good physical fitness room and a hot tub ready for use. Our room was pleasant and a good amount of space. Really great shower .

We were very happy with the cleanliness of the room. The staff were so friendly and professional. We had our 2 dogs with us. The staff were friendly towards them. I highly recommend this Hilton. By the way the breakfast and cocktails were very good.

Very clean room hotel was in great shape. Staff was very friendly.