Termales El Otono

unfortunately the hotel employees have a delusion that they are the owners of the hotel, and they provide a very bad service, The food in the hotel restaurant is terribly bad and extremely expensive, the hotel has very good facilities and hot springs to relax. My recommendation is: Sleep in the hotel, ignore the bad service, enjoy the hot springs and dine outside the hotel.

I liked the view of the area, I don’t like the time waiting for the room and the towels system in the room to deliver; the customer services was very poor in the restaurant and they request the gratuity fee services in some invoice and another requested like room services some time was in the invoice and another invoice doesn’t put? What this means?

The installation was really nice, however the termales (hot springs) were not hot at all - of the the 6-7 semi private pools only two were truly hot. The staff was friendly but the service was horrendous. The servers would see you enter the dinning room and it would still take them 15-20 min to come to welcome you. Don’t get me wrong they were friendly, but completely understaffed. We waited for a coke for about 20min! We were there one night and asked for a robe - they did not have any available two days in a row. For gods sake you are in the middle of the woods at a high altitude and it’s not fun coming out of the pool wet with that temperature - maybe warn guest to BYOR?!? Lastly, the hotel needs up-keeping - the rooms numbers are missing digits, the faucet is nearly outside the sink (Rm 105) and when you turn open the water it falls all over the counter and onto the floor. The only plus was the bed - very confortable.

The amount of pools was good. Temperture of msny pools wetr not hot enough.

The property has a lot of potential but it's poorly operated and the surroundings are not nice at all. The jacuzzi in the room was not clean when we arrived and the room was not ready. There was no hot water and no hair dryer available. We asked for a hair dryer and they sent us a small one that didn't work properly. We asked to talk to the manager and he refused to talk to us.

It is a beautiful place to rest. Polite staff. It is amazing to be around of nature.

Property and the facilities are good. But the waiting time to check inn or out are terrible. Check inn time starts at 4pm, I got to the property at 6pm and had to wait about 15 minutes before they attended me just to hear that my room was not yet ready. To get clean towels you basically have to beg the front desk agents. Check out was a real nigh**are. Waiting line to check out was terrible.

We didn't like the reception/ frontdesk. We did not received our room on time. We suppose to check in by 4pm but we came by4:30pm and received our room by 5:50 pm. Take to long to che k in and also check out. They had Lso overcharged us on taxes but because we notice we claim them and they give us a credit. But I have to say the place is very beautiful. Only a bad service from the frontdesk.

Too expensive for what you get. No hot water or water at all at the shower or toilets. The cabin shape is not meeting the price they charging. The customer service is horrible don’t expect to any attention or professionalism from the staff. The food is horrible need to bring food with you or drive 15 min to the city to find something to eat The only thing it’s nice it’s the pools and the nature around. Not worth the price.