Wyndham Garden McAllen at la Plaza Mall

There is a bar nextdoor, gets loud, crowded and sometimes unsafe because of the drunk people hanging outside. Need to work on the maintenance of the pool and its surroundings.

This is a three star hotel. It doesn’t need to make an effort as it always sells beds because it is so close to the Plaza shopping mall. There was not even a pen or notepaper in the room. Bottled water left out was not included in the price. Breakfast the coffee ran out only leaving decaf. Food was also running out at 9:00 a.m. and the eating area was packed. The office area no printer was working. The shuttle did drop me off at a supermarket. The room was basic but clean, with an enormous refrigerator. Altogether the hotel was ‘basic’ absolutely NO extras.

It was lovely hotel and the staff was great. The only negative was the thermostat it wouldn’t stay warm when I tried to warm it up it some how got cold so that was my only downfall.

Half the lamps in our room didn’t work. Bed was cheap and stiff, and the walls were thin. Shower head holder kept on sliding down so the water was spilling on the floor. Shower/Bath floor felt shallow and I did not feel safe (it felt like it was going to break and I am only 170 lbs).

I like that the room had vinyl floor instead of dirty carpet smell , hotel was in a good location near plenty of shopping and restaurants selection. Staff was friendly and helpful.

This property is very old and falling apart. I didn’t get basic housekeeping even when it was offered. The heater didn’t work, my room door got locked from the inside (because their facilities are old and rusty) and they didn’t have staff in maintenance to open it for me.

Great to stay, bad thing was kids wear yelling in the hallway, parent's need to advise there kids to keep quite

We had a handicap room. Shower curtain didn't go all the way to the floor and water was dripping to the downstairs meeting room. Staff came to tell us water was dripping. But how is that our fault?? They gave us some towels. But since last time property conditions had been very decade. Would not stay there any more. Used to be a great property hotel.

When I arrived the front desk employee was very rude and thought I was someone else, and didn't realize that he had the wrong name until I provided my ID. I was willing to accept that it was just a misunderstanding until I got into the room. The a/c wasn't working, and when I called the front desk they assured me that it was working and said they'd come by to show me how to use the 1980s style thermostat. Once they realized that it truly wasn't working they gave us another room. BOTH rooms had obvious water damage in the restrooms where the paint had bubbled up and made the paint sag. Everything looks like it's from the 70s with a mediocre paint job, with batch tubs that had several stains. I expected way more from this particular hotel, but it seems that I should have stayed somewhere else. I was disappointed that I was seriously considering to get a refund or something, but figured it would be more of a hassle than what it was worth. I will never stay at this location again.