Hampton Inn Muscatine

The lack of housekeeping staff and daily room service is obvious. Lots of bugs, dead and alive, in the room. Was never asked if we wanted or needed housekeeping.

I find it interesting that you won't approve this review even though it does not violate any of the guidelines you mention. Maybe time for me to stop using ******* as you have shown you do not provide adequate customer care. ******* made the check in process a nightmare by not forwarding the reservation to the hotel. ******* then did not answer phone calls from hotel trying to unravel the problem. The desk clerk did her best to try to contact ******* at several different numbers to figure out the issue. Nice property and no issues with it.

Hotel was clean and comfortable, aside from no shower mat and the shower making a very loud noise the stay was well received. Room #321 shower is very loud.

It is listed as having a pool. The staff said there hasn’t been a pool in a year or better. This is why we came to this hotel. This needs to be removed from the offer. Very disappointing.

We were expecting to use the pool, however it was closed. I feel like we should have had our room rate reduced when that was one of the perks advertised.

I had my 2 grandkids and they were upset that the pool was not available. Then the toilet in our room would not flush.

Pool wasn’t working. There isn’t much to do in the area so where it’s located is convenient.

Teresa was working the day of check-in, and she was so cordial and helpful. Went out of her way to accommodate my stay. Room was clean and bed was very comfortable.

There wasn't any housekeeping for the weekend. We stayed there two nights which was expensive to not being given that service. Other than that it was nice and a very nice breakfast.