White Elephant Hotel

The experience was excellent from the time we walked in to the time we walked out! The staff was beyond friendly and helpful. Big fan of the decor in the rooms, especially the pillows! Our waterfront view was amazing, even in the off season. Walking distance to everywhere we wanted. Dinner at Brant Point Grill was incredible. I highly recommend the lobster Mac and cheese! Great experience and we will definitely be back!

Place was amazing even when it wasn't summertime. Went right before thanksgiving and was great. Gave us great ideas of where to go and where to eat while walking around town. Always offered us help for whatever we needed. Highly recommend no matter the time of year. Will definitely be back!

Overall this was a disappointing stay. The rooms (which supposedly have been redone) are still in need of repair ( wood rot around the shower stall for example, windows that were rotten causing screens to fall out). Even at the off season rates, this place charges top dollar-but the facilities don't match the price. Service was iffy--some staff were good and others were not. Food service was pedestrian.

Excellent hotel and staff and in walking distance to the shops. The room had a fireplace and balcony overlooking the harbor. Just beautiful.

We stayed in a suite in the Residences building (highly recommend). Was quiet, easy access to town, appreciated the pastries/cookies/cheese out during the day, used one of their bicycles one day for a ride around the island (lots of bike paths). Super comfy bed. Excellent customer service.

Top notch facilities with this property other than being placed in a tent at the Brant Point Grill which was somewhat off putting. It was rather cold and seems odd to still be using it in late October. Still, service and food were outstanding. Staff is amazingly attentive. Room was first class.

Everyone had been friendly and accommodating from the moment we stepped off the ferry. They met us with a shuttle and we're still here, so far so good

My husband and I recently visited Nantucket and stayed at The White Elephant on a trip with several other couples. The Pros: the grounds are absolutely stunning. The location is amazing - you're right on the water with a view of the boats. You can also easily walk to most spots in the heart of downtown. It's a larger hotel and has nice amenities, though we never used the pool or spa, etc. But the food and drinks were excellent! The Cons: the prices are as though you're staying in a 5-star hotel in Japan, and the service does not even come close to meeting the prices. To me, the Montage is an excellent example of service / an entire experience worth paying for. But in addition, the rooms are dated and have very little privacy if you have a water view (everyone can walk right past you on the walkways outside of each room that are between your room and the view unless you pay even more for your own private balcony that no one can walk past). Also, if you decide to book a room anywhere near speakers beneath you from either the spa or the restaurant to save a few bones, be prepared to be awakened in the morning to the bass below that "they have no control over". I'm a night owl and we were out with friends each night, but I would be awakened each morning by the music beneath by 6 or 7am. The first night, it was never even turned off overnight. I had to request it the next day. But the service is really what turned our entire group off. Without going into way too much detail, basically every basic request we asked for was a NO. We were joking about it as a group that literally every single thing any one of us had asked for was met with a no. And there are A LOT of rules, and there is no bending them. The customer is NOT always right at The White Elephant - the customer is always wrong, and I do not think that is appropriate for the price.

For years, we have wanted to go back to Nantucket and stay at the White Elephant. Finally, we stayed three nights in July at the Inn in a King room. The room was basic as we expected and had not been recently remodeled like the Harborside Hotel and Garden Cottages. The front desk staff was professional and responsive but blasé. The prominent location of the sprawling White Elephant property is exceptional – within walking distance to almost everything. Although we did not have the opportunity to take advantage of all the resort amenities, we did enjoy the complimentary bicycles and took advantage of the in-town complimentary courtesy vehicle service to go to restaurants, etc. Every day at 4:00pm port and cheese were served in the lobby of the Inn which was a nice touch. The infamous Boston Grill 23 opened a Pop-up restaurant at the Inn which drew quite a dinner crowd. Other than that, it was rather uneventful at the Inn. We did enjoy dinner at Topper’s in the sister property, The Wauwinet, where we celebrated a special occasion. It would have been our preference to take in the scenic waterfront during a 45-minute boat ride to Topper's, but the boat schedule is very restrictive, and we wouldn’t have been able to enjoy the sunset. Overall, we really enjoyed our stay. Our main complaint was regarding the shower which was outdated, not well maintained or thoroughly cleaned. Upon arrival we noticed the water from the shower severely leaked out the door and onto the floor. We reported it and although maintenance addressed it immediately it was a very unskilled, ineffective repair.