Jennifer
31 декабря 2023 г.
I'm unsure if it is due to us being at the hotel during X-mas week, but the staff seemed untrained/new. When compared to other Four Seasons hotels, rarely anyone helped us out of the car or with our bags, the wait staff were very casual in their speech and how they provided service, the bathroom amenities consisted of cotton pads only, a cookie plate was left on the table for 3 days, we eventually sent it away with room service, the living room wasn't put back into place after the sofa bed was put away, etc... Nothing major. Still, we noticed the difference in service level from other hotels.
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