Based on the extensive 5* reviews, we had high expectations, but left a little disappointed. There were a number of small things that would have made a big difference to our stay. Our room was really hot, and would have benefited from reflective solar film on the windows (also would increase privacy) and/or air conditioning. Our cheese board, which at £70 was marketed on their website as an opportunity to try local food, was a selection from Tesco, including Tesco branded wine we'd seen on offer. The soap and shower products also weren't Scottish, which felt a shame given their emphasis on sourcing local. It felt like fancy things like a fizzy water station had been prioritised over things like having access to cold water. We appreciated the welcoming staff and pleasant view, and the offer of a discounted breakfast for one of us who can't eat properly, but we are a little confused at the almost unanimous 5*s.
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