The Royal Sonesta Portland Downtown

内装や装飾が綺麗で、雰囲気の良いホテルでした。設備も清潔で、スタッフの対応も良かったです。

Incredibly wierd and creepy hotel, the rooms have weird peep holes and large blood stains that have furniture or some decoration trying to cover it, accidentally opened a maintenance staff door thought it was the ice room, And saw a man looking through a hole in the wall. The man started yelling at me at the top of his lungs. Very wierd things are going on at this hotel, u can feel the intense energy as soon as you walk in

The hotel was very nice, but the surrounding area had a lot of homelessness. Also, the 24 valet parking is okay but the staff aren’t really at their valet stand most of the time, expect a wait when picking up your car

We have been staying at this hotel for over 10 years on and off. The Suites are a good size in a sitting area can be separated from the bedroom with sliding doors. The restaurant attached to the just hotel is under renovation, so there was no local food. For some nice dinner eating it is suggested to go over to the Pearl District. There is a $25 per day extra fee for supposedly the use of the gym and some other things and two bottles of water when you first get there, plus some coffee and muffins in the morning. The room service for fresh towels and making the bed was not the best. For parking at the hotel is $52. If you are driving, there is usually parking across the street or just down the street that you can use.

We came here to have one night of warmth after losing power at our house and sleeping in the cold house (30F) for 3 nights. The hotel was SUPER cold and our room was 54F so we spent $193 to barely sleep again because we were cold YET AGAIN and regret coming. We would have been better off sleeping in our cold house and saving money or going to a different hotel. They offered no solutions or compensation. NOT HAPPY.

There was no heat. Which was explained when we checked in. But the service wasn’t good. Employees seem pre-occupied and unenthusiastic despite the fact there was no one staying here. They offer no services onsite whatsoever. The breakfast was sort of pathetic. This place needs a new life - sad to see it go down like this because it’s a beautiful hotel.

Thank you, Karla, for the upgrade and your hospitality! Front desk people remembered our names and that we were on a birthday trip. The room was great with comfortable beds and the location was centrally located in the downtown area. The hotel had board games to borrow if your party wants to hang out in the room or the spacious lobby.

Karla was exceptional in the level of service that she provided. My friends and I were visiting Portland for the weekend to celebrate my 30th birthday. Unfortunately, a lot of things were closed due to severe weather. However, she was very accommodating with any needs that we needed. The rest of the staff were phenomenal as well. If we decide to come back we will definitely be staying at the Sonesta with Karla!

Hotel room was cool, included breakfast was pretty average supply of some baked goods and would have appreciated coffee served later as there were no facilities in the room. The hotels immediate area has gotten a bit run down but it still felt safe enough and it is pretty locked down at night. Wasn’t the friendliest of check ins but overall the room was comfortable and very nicely decorated and location was good.