Marien Puerto Plata - All Inclusive

La peor experiencia en cuanto a instalaciones, comida, entretenimiento, servicio al cliente, que he podido recibir, reservé consiente de que era un 5 estrellas y desde la entrada te proyecta que no tiene ni 2 estrellas, a las 12am puedes ver la piscina llena de gatos tomando agua, de seguro fue la peor experiencia que he podido tener en un hotel.

Our vacation, 11-15 Dec 2023, in Be Live Marien, Puerto Plata was excellent. From the moment we arrived, we were placed and treated as VIPs. The hotel has aged, however, clean and well Kept. The service outstanding! I would like to thank Luis at the VIP lounge bar, who served us our first drink, Francis, Roberto, Cecilia and Josefina at Dining, among others, who were extremely hospitable and helpful. The food was great and presentable. The activities and shows, even though it rained on our last two days, decided to go to the sport bar and had a great time drinking and dancing, and again, great service. We are going back! in 2024.

Customer service was terrible from the moment my family arrived at the reception to the moment we were shown to the streets that same night for wanting to check out early, despite having paid the night with no refund. Was left out at night, in the rain with my wife, elderly parents and a 3 year old looking for a new hotel. There is no warmth to this place, and the poor attitude of the staff made it uncomfortable for us to be there. We waited a long time for the accessible rooms I had requested, argued with me that requesting an accessible room for someone in a wheel chair and requesting a room on the first floor is not the same thing. Instead we waited because they only had rooms on the third floor despite the hotel being seemingly empty. The food and drinks at the beach bar while we waited were terrible, with no care in the quality of food. Customer service was just as bad there. They seemed disinterested and inconvenienced. The only person that showed any kind of care to us and greeted us with a smile in that entire place was the gentleman that assisted us with our luggage to the room. The point that finally did it for us was the lack of cleanliness in the room. It was so full of mosquitos, I had to go to a nearby store to purchase a can of raid bug spray. When I told them about it they try to put it on me for not telling them to come and fumigate, when that should have been already done long before I was given the rooms. Worst resort service I have ever experienced.

There were some issues. There was a ceiling leak right when you enter the room which came from the air conditioner. Bathtub had hair in it on arrival day. The rooms were old and dated but that was not a problem because we spent most our time out of the room however, I reported the issues to the front desk and they said they would send someone on both occasions but no one came by. The food was not great but not awful. Theme restaurants were better but just average tasting. I would not recommend or return to this resort.

If your young with a body or a “bbl” please don’t stay here I had on my bikini at the pool “ adults only “ and was constantly told what I had on was inappropriate … when I would see females weighing 300 with a bikini and no issue it’s not worth it don’t come here and the food is nasty they are SO RUDE !

Staff was very helpful and respectful. Property was dated and with some touches can be very good. All and all clean. Food offerings were below average at best, do not expect much. Nice beach and decent pool area. Pool area could use more umbrellas or shaded areas.

The pool was pretty. The beach beds and chairs were in poor condition. The property is lacking in entertainment and the one show we saw was a joke. The food was absolutely horrible. Only ate because needed fuel. Did not look forward to ANY of the meals. The food was actually quite nasty. The Brazilian restaurant meat was good but the rest of the buffet in the Brazilian was gross just like all other food options. This place was nothing exciting. We were in building 2 and the music by the pool was so loud couldn’t nap or go to bed before midnight due to the noise level. We were here 3 nights and felt like an eternity. Very disappointing and to me not a place to go on vacation. Would never go back.

We had an exceptional stay. Though the resort itself is older, it was very clean and comfortable. The staff made us feel like we were family. The food was very good. The only thing missing was a coffee station with a barista. However, we were able to make our own cappuccino with a self serve machine.

Most of the staff was extremely helpful and friendly . Hotel is extremely dated. My toilet only work on the last day. Shower didn’t function properly neither did sink . I had to use the Public bathrooms mainly . Food was decent. I wouldn’t recommend