Radisson Hotel Red Deer

Bed and pillows were very comfortable. Room was very quiet. Room had a nice view. Do not disturb sign was honoured. Didn’t like the pool and hot tub. The pool has some sort of rubber lining that is starting to come loose in many places. It wasn’t comfortable to step on and looked unpleasant. The hot tub temperature was equivalent to a lukewarm bath. There was no way to increase the water temperature. The water was also very cloudy. Couldn’t get the tv to work. Had to remove the lid of the toilet tank and fix the rubber stopper in order to stop the water from constantly running. Coffee pot didn’t fit the coffee machine so had to hold the coffee pot up to connect it with the bottom of the filter in order to get a cup of coffee.

This hotel needs security or other staff that has the ability to deal with out of control children of guests racing up and down hallways, playing in elevators. For hours. Grow a set and establish limits.

Property was good, room was huge. Sadly I did find a shampoo bottle in the shower on the floor gives me a little to be worried about on how well the room was “fully” cleaned but everything else was clean and in good order. Will definitely stay again.

Room was not ready until 3:15 pm I had requested early check in for 2:45 due to a wedding we were attending ., however they did not meet that request.

Front desk staff were terrible. Waited at least 10mins to check-in. Only one staff member at front desk for check-in time(I arrived 3:30pm). A young boy cut the line after waiting patiently in a wet bathing suit for a towel and the staff member told him he has to wait.”I’m busy.” Check out was just as bad. The man was so rude. Didn’t even acknowledge me at the desk when I walked up. He said,” Give me a sec, I’m just working on something.” I said,” No problem.” Then when he finally looked up from the computer he says “What do you need?” In a very impatient tone. Lobby was filthy. Finally got checked in at 4pm and no towels in the room. The room itself was clean and the fitness center was excellent, but staff was so unpleasant I won’t be back here when there are so many other hotels.

Limited dining as the restaurant and bar where closed at 2:30 in the afternoon. Sauna was out of order. Level of service on checkin was limited waited 15 minutes before i was assisted.

After very long drive, thought we would upgrade hotel with jacuzzis suite. Felt very pampered! Everything was perfect. All you could want in a hotel and more.

The property was nice. However, the pool area was not ideal. Hot tub and steam room were not very warm. Hotel definitely needs some maintenance.

I got a family room so our friends could hang out in our room. It was a good size. It was clean. The staff were nice. The hot tub was nice. It wasn't hot enough, but we got to stay in it for a long time and hang out. The sauna was nice and hot. The sheets on the bed were way too hard and scratchy. We couldn't sleep, we had to get fully dressed so it wouldn't touch our skin. The pillows were tiny and flat. The shower was awkward. There were 2 shower heads and it made it really hard to get them to point towards our heads to wash out the shampoo. We were disappointed. All of us went to the lounge for supper and the service ******. It took so long for us to get anything. I tried to make a reservation so they knew we'd be coming, but i was told we couldn't do that.