Jacqueline
8 октября 2023 г.
This is a nice hotel, close to the train station so very convenient as we were coming from Paris. Our BIG problem was our room. Our room wasn't available upon arrival and when we returned they had given us a horrible, dark first floor handicap accessible room right on the walk way to their other building and the kitchen access/bike parking for the staff, so absolutely no privacy. Apparently Rick Steves had a tour staying at the same hotel and my guess is the hotel staff gave all of the more preferred rooms to those guests! When we returned to the front desk we were offered a suite for two of our three nights and were required to pay an additional $450 for that opportunity to get our of our dungeon room! Our other issue was their breakfast one morning. We arrived at the restaurant 20 minutes before the "end" time we were told and clearly advertised in the elevator and we were told they were no longer serving breakfast, it was very uncomfortable as the staff was removing all of the food and clearly didn't want us in their way! There seemed to be a lot of other hotels very close by, so if I stay in Reims again I would certainly select another hotel!
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