Best Western Classic Inn

The hotel was undergoing a major renovation and was in marginal condition. Nothing was mentioned about the renovation on line when I made the reservation. Plus there was no hot water for the shower the next morning. The breakfast was marginal also and the coffee was so bad I made a stop immediately after leaving the motel to buy some coffee. I was so upset about the experience that I don't expect to stay at a Best Western for a LONG TIME.

I Didnt realize hotel was near a busy train track…! Definitely heard it a couple times during the night. First room we were checked into had a broken fridge & was a little moldy. So they moved us to another room, and the sofa bed in that room had stained sheets, crumbs, and dead ants in it?! Once we got clean sheets it was an ok stay. The sofa bed mattress was covered in plastic so every time my brother moved we could hear it. Basic breakfast, nice staff. I stayed here once last year and didn’t have these issues. So I’m chalking it up to their current renovation work.

We had absolutely no issues. Was an enjoyable time. The shower was wonderful. Would have liked to have stayed in longer, but we were in a hurry. The breakfast was delicious

The staff was wonderful but too much construction inside and out.

Shower was lukewarm. Stink bugs in the room. Manager was supposed to call me about my concerns and did not.

It was messy; the air conditioner barely worked, the breakfast attended was cranky and snippy at an old man and another person at the front desk. Not a place we will be staying again

We used to best western for a single night following a football game before returning home. Location was convenient for our trip, the building was under construction, but clean, the room was attractive and spacious, and the amenities were very nice. Finally, the complementary buffet breakfast was very nice as was the very reasonable room rate.

Remodeling since Feb 2023? Definitely not on the first floor. If the owner does not replace the carpets soon, they need to properly clean them because they are filthy. The room (first floor) smelled moldy, musty, and like urine. Found a dirty sock under the bed. The shower and faucet’s water pressure is way too low, possibly to save money. The two Indian ladies at the front desk were pleasant. Please clean the facility.

This hotel in Richland, IN was being renovated so hard to judge it fairly. It was fine for us for on an overnight stay on our trip to Ohio. It was easy to get to right off Hwy 70! The breakfast area was clean & food was good.