Hilton Rochester Mayo Clinic Area

Due to flight changes and delays, we arrived at 3:30 a.m. The staff was very rude about is checking in then. They were running reports and said they couldnt check us in and that we should have called. I informed them that I did call 2 days prior, as soon as AK Airlines changed our flight times. I told them that whoever I spoke with told me it was fine and she would leave a message. The staff argued with me that she had really told me that! After flying and driving from Minneapolis (total of 17 hrs) this was not a nice welcome. Staff was incredibly rude. They should be more empathetic, especially considering they get a lot of Mayo patients (like us). They also refused to let us have a late checkout that we wanted because of a Mayo appoin**ent. The staff was not helpful in trying to get instructions to go places on the skywalk. They should know this stuff! The only positives weee that the rooms and hotel itself were very nice, and the valet/****tle drivers were very nice. It was not worth the price at all and we would not stay there again. In fact, we ended up moving to a different hotel connected to the skywalk.

The Hotel was connected to the skyway with the Mayo Clinic. It made my trip much easier. I highly recommend this hotel for your stay.

We stayed at the Hilton for the first time to attend the concert "Girl Named Tom" at the Civic Center. Very convenient. We loved our stay in every way!

Great hotel, great location! Shopping and dining right next door. We were on the 10th floor, corner room, great views of the city and countryside. The only bad thing were the pillows on the bed. They were feather, and gave no support whatsoever. I ended up using one of the sofa pillows to help give me some head and neck support.

Nos hotel, excellent personnel, very convenient location, airport servicio on private car (not shuttle) , the best at Mayo Clinic Rochester and I have tried others in the post, this is my fourth stay there in 5 years

My husband had surgery at the Mayo Clinic and we were back and forth many times. Your valet service was excellent. The entire staff was great. Thanks so much. It means a lot especially in hard times when people are kind and helpful!

Essentially across the street from the Mayo complex with free transportation to the various buildings.

Amenities and service were outstanding! Food was hot and delicious from room service. Valet was speedy and friendly.

Very nice room and good location. Found the restaurant staff to be somewhat unhelpful and the food was overpriced and not very good