Emerald Beach Resort

Nice place- but my room NEVER got maid service and I had to fetch my own clean towels. They must charge extra for hot water-- since there was none in this shower-- despite calling the hotel's attention to it twice. I first tried to CALL reception but... the phone had no dial tone. Reception just said, "I only do the beach towels"... and never even recorded my complaint. Second try got as shrug and "I'll file for maintenance." Food was on par but you will wait forever for it to find you. Bottom line- on my "never again" list because of the ABSENCE of service and lack of basics (like a warm shower- or maid service). On a scale of 100 Emerald Beach gets a 15 for location (after a small deduction for airplane noise (the runway id literally at the foot of the property) and zeros for facility overall and service. Find another place to stay.

The room was nice and clean, comfortable and met our expectations. Excellent view which was definitely on our list. Restaurant food was excellent, staff very friendly. Close to the airport. The only negative I noticed that didn't make for an outstanding rating was the areas around the hotel were not kept tidy. Junk was stacked in wooded area apparently discard from renovations. And I wish the rooms had microwaves. Would definitely stay here again and hopefuly real soon. Beaches in St. Thomas and St. John are absolutely beautiful.

Our ac didn’t work. They had no maintenance in the evening. The person at counter said they would refund our stay through *******. But we haven’t received it

Better than expected. Beach was great. Bar was very good. Resteraunt was good. Stayed in room 2201...plenty of hot water, great view, clean room. Will be staying here again. Stayed for 4 nights.

Some of the staff , were amazing and others seemed to not want to be there at all. Elia was the best!! And Peter who was brand new was amazing.

My husband and I loved staying here. Its NOT perfect and many of the reviews I read before hand were accurate, however, the good at this resort FAR outweighted the bad. If you are not too uptight, and dont mind being a little patient with the small stuff, EVERYTHING else is wonderful. We will be back!

I love its beach front location & right near the airport! My room was comfortable & safe. For the most part the staff was friendly.

Check in was easy and staff very friendly. I like the convenience to the airport as we only stayed 1 night. I wish we could have stayed longer to enjoy the beach!

Unable to enjoy the property because ******* said it was available and it was not. Not the property's fault. Hope we get a refund. We did not get a confirmation number after booking and the property did not receive our reservation.