The Ritz-Carlton, St. Thomas

這次入住行政套房，房間很乾凈，客廳的沙發床是1.5米大小，卧室的床很大，房間裏各種桌子茶几沙發很多，客廳卧室都有陽台，很適合一家人出行。酒店有私人沙灘，雖然不大，總好過去外面公共沙灘。酒店自己的幾個餐廳還行，最好提前預訂，我們住了四晚，第一晚直接去Aloro意大利餐廳，被告知衹有9點才有空位。第二天提前預訂，竟然接下來三天都衹有9點，衹好放棄這家餐廳，把其他幾家餐廳都吃了個遍。去參加了酒店的落日巡航，景色很美，船上提供的小點心和三明治吃完，胃口小的基本不用吃晚飯了。

Put in a handicapped room and we ARE NOT handicapped. Spa did not recognize our reservation and staff was very rude and demeaning, talk to the hand with attitude. Rained for 3 days and no umbrellas in our room. Shuttle service did not want to take us to our room upon check in until I offered to drive. Could not reach Aloro to order a pizza to pick up since mail box full, when called concierge would not contact restaurant instead told up to keep calling Aloro directly. Concierge would not shuttle us to Caribbean Fish market next door. The facility is a RINO Ritz in name only. Will never return. Sad since surroundings are beautiful. On to St Croix and St Bartz.

The hotel was very quiet . Thinking that is a island resort i will loved if it has a little vibe some music at the pool. Allore restaurant was ok but not was i was expecting as a restaurant at ritz. The last day of our staying I couldn’t use the bathroom because was a water leak from the ceiling

The Ritz-Carlton is an absolutely beautiful resort with impeccable service. We cannot wait to return!!!

Overall a fantastic resort. The dinner options inside the resort can be improved with better quality food.

I paid ~1,500 per night for a room at the Ritz - a supposedly 5 star hotel. This is a 3 star hotel. The staff was friendly but the hotel itself is worn down and dirty. 5 star amenities are no where near this place. The food was of 3 star quality. Nothing about this place is 5 star. I’ve stayed in lux hotels all over the world this has been the worst. Based on this I wouldn’t stay at another Ritz…this hotel should lose its flag, be closed and revamped. If not don’t advertise as 5 star it’s 3 star at most. Again dirty, poor food, amenities are terrible, staff is nice but that it, they are slow u knowledgeable and not a lux experience. I never wrote reviews this is my first but need to share so other don’t waste their money. If I had paid 300/night I wouldn’t be upset, but 1,500 was a waste…..The Ritz corporate needs to visit this place….

Spa is adequate, bar is best on the island, Italian restaurant Alloro is excellent, continental breakfast is excellent but expensive. Service is good property is well care for. No elevators up to the rooms access is difficult if you are older or out of shape. Also getting around property is a maze of stairs and ramps, after 3 days I still did not know my way around. Stairs are needed to get to every part of the property.

We had an amazing two nights stay at the Ocean Front room. The facilities at the Hotel is so good, we didn't find the need to go out. We enjoyed the Kayaking, Paddling, Indoor Pool, Private Beach. restaurants. Great Place to stay in St.Thomas. St.Thomas is very crowded and infrastructure is crumbling a lot, so place like Ritz Carlton has created a clean environment for visitors to enjoy the nice sun. Wish the price is little reasonable but given the outside environment, it's worth the ambience inside. I will try Ritz Carlton at some other places also as I have experienced very stay at St.Thomas

Staff were very helpful! Food was delicious Property and location A1