Novotel Viña del Mar

No hot water for 1 days

Good hotel. Rooms are clean and spacious. Decent location. Would be better if water was provided in the rooms. Breakfast was good enough. Would recommend.

Nice hotel, pet friendly (with a fee). Would stay again

Horrible el servicio frente a contingencia, no pudimos realizar check in el dia viernes 02, porque estaban sin luz ni agua ni comida, no nos dieron respuesta ni solución para poder hospedar (siendo que andábamos con 2 niñas chicas), nos tuvimos que devolver a nuestra ciudad de madrugada sin poder hacer uso de lo que habíamos reservado.

En cuanto al hotel, está casi nuevo. Sobre el personal de servicio en recepción, es amable y servicial En el restorant del hotel, la atención de una chica con mala voluntad se negó a facilitar una cubeta con hielo para llevar a la habitación. Su argumento fue por protocolos COVID!

Muy buena ubicación y habitaciones. Además de la atención El único inconveniente fue con el desayuno en su momento , ya que hubieron algunos inconvenientes ..

Muy buena ubicación.

Comfortable room, limited sea view, some street noise, very friendly staff, good restaurant, comfortable free underground parking, good price-quality ratio

The hotel was well situated about six blocks from the waterfront with many good restaurants, coffee shops, and convenience stores within a 7-8 block radius. Attractions are within walking distance. Public buses, which are very easy to use, stop within a block of the hotel and can be taken to Valparaiso, Reñaca, Conćon and anywhere in between. Stayed here for 7 nights and was our base for daily travels. Hotel is modern, spacious, very clean. All front desk, restaurant and cleaning staff were excellent. Breakfast items were plentiful and delicious but remained the same over the duration of our stay. Room and hotel interior areas were all very clean. Area is very safe and comfortable to walk around at night. Would definitely stay here again.