Best Western Watertown Fort Drum

Property is runned down. Eating area, spilled spots all over walk. Ceiling tiles missing in a lot of spaces. Pool area, no towels. Someone passed the broom but didn’t pick up dirt, left in a pile near stairs.

The restaurant is not open there anymore. It could have been cleaner in public areas. The room was clean and front desk staff were very nice!

We were out in an area that the parking lot was not adequately shoveled. It was hard enough to get to the door that our rooms were near but when we got to the door plowing thru 6 inches of snow/ice, the key did not work in the lock. We had to pick our way thru 3 feet drifts AT THE ENTRY TO THE NEXT CLOSEST door. Not sure why the snow was pushed to the entry instead of the ba l of the parking lot. In addition when we got to our room it was part of a suite with an adjoining room. There was a door inside the room that lead to the door next to us. There was very little to stop us from hearing each other. We tried to use tv to drown out our neighbors (not their fault people do want to have their good time) the remote was bad. It was a miserable experience. For the last few months we have stayed at this hotel pretty regularly. After this last unpleasant experience we will not be returning.

Good location, very friendly staff. Only issue is the pool and gym were closed for renovation. the receptionist said 'tomorrow' but when I looked in there was still scaffolding and fans everywhere. also one of the meeting rooms has a sign that says 'not fit for occupancy' on it so not a good a**osphere as a guest, haha.

The suite represents great value. Lots of room for relaxing with a sofa, armchair, coffee table desk and chair. The carpeting is old and it would be nice to see a laminate flooring in it's place. Staff were good at the desk and the dining room. The cheesey eggs and sausage were delicious and are another great value. We were disappointed that the pool was closed for maintenance...

The snow was not removed around the building we were assigned. Unsafe to walk around.

Everything was fine until about 11pm when we heard a very loud bang that sounded like either a gunshot or explosion. It was a little scary. Finally got to sleep but awakened to very loud banging noises and a woman’s voice at 3 am.

Very friendly and helpful check in. Good location in monumental section of city by city hall and other civic buildings

Very friendly, safe, and comfortable. I regularly stay here for shopping, and the service is great!