Jacqueline L
11 декабря 2023 г.
You have a nice property there and the folks that work there are friendly and helpful. Love that you are close to DCU
-So I got a 1 bedroom suite since my son was joining me. when I asked for linens for the pull out couch, I got a knock on the door. I opened the door and nobody was there but 2 bags of linens were there. There was no blanket unfortunately.
-When I asked about directions to the parking deck, the person at the hotel check-in counter described how to get to the deck but didn't mention that it's kind of big and that you have to pay attention to signs so that you park under the hotel and can then take the elevator up into the hotel. My son and I (we drove separately) ended up parking further away from the hotel and climbed a stare well that put us a block away from the hotel. When we checked out and attempted to enter that same stairwell the door was locked. There we were with heavy bags and had to trudge back to the hotel and take the hotel elevator down to the parking deck and then try to find our cars.
-I asked for a late check out at 1pm. I got a knock on the door from the maid service person was not aware that we had a late check out. My room key also stopped working which is always stressful when trying to make a couple of trips to the car. At the front desk it seemed a little challenging for the 2 folks there to figure out how to get it working again. There was no available cart to use to load up my luggage.
-The front circulating door was not working
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